Photobucket
Postat: 10 nov 2017, 17:15
Jaha, då har jag också drabbats av det berömda ödesmailet från Photobucket, men jag valde att svara dem och då blev det intressant och lite kul. Hela tråden nedan (jag har tagit bort alla namn på inblandade personer, samt referenser till min kontobeteckning):
Deras första mail:
Hi ,
This message is to inform you that we discontinued the Plus 20 plan in January of 2015. We have grandfathered your expired plan for several months as a convenience.
In order to keep your account current and all of your content available, we are asking that you migrate over to one of our current Plus plan offerings.
Failure to do so within 30 days will result in your billing to be suspended, and your account will be reverted to a free account.
If you have any questions about your account or which of our current offerings is right for you, please don’t hesitate to reach out.
Thanks,
your personal account manager
Mitt svar:
Hello,
Thanks for your e-mail per below.
I will not be migrating over to any of your plans moving forwards, as I need third party hosting and I am not willing to pay your extortionate fees for this service.
As such, I will do as many have done before me and change to another company who can provide me with these services for a reasonable charge. You can revert me to a free account at your convenience, and at the same time please reimburse me for the payment you extracted from my credit card on October 13th 2017, a payment I am assuming was for renewal of my Plus 20 plan for the coming year but which is now defunct.
Thanks and best wishes.
Å så deras response:
Hello,
Thank you for reaching out to us about this. In regards to the email you received, we have decided to make an exception for your account. You will be able to stay on your current Plus 20 subscription and will not need to upgrade your account at this time.
As stated in our current Terms of Use, you will continue to have 3rd Party Hosting capabilities until the end of December 2018 or when your next subscription renewal ends in 2019, whichever comes last.
We apologize for the confusion and for any inconvenience this may have caused. Please let us know if you have any additional questions or concerns regarding this.
Sincerely,
Om fler skriver så här och ställer på dem lite, så kanske de ändrar den nya policyn (vem vet)...
Deras första mail:
Hi ,
This message is to inform you that we discontinued the Plus 20 plan in January of 2015. We have grandfathered your expired plan for several months as a convenience.
In order to keep your account current and all of your content available, we are asking that you migrate over to one of our current Plus plan offerings.
Failure to do so within 30 days will result in your billing to be suspended, and your account will be reverted to a free account.
If you have any questions about your account or which of our current offerings is right for you, please don’t hesitate to reach out.
Thanks,
your personal account manager
Mitt svar:
Hello,
Thanks for your e-mail per below.
I will not be migrating over to any of your plans moving forwards, as I need third party hosting and I am not willing to pay your extortionate fees for this service.
As such, I will do as many have done before me and change to another company who can provide me with these services for a reasonable charge. You can revert me to a free account at your convenience, and at the same time please reimburse me for the payment you extracted from my credit card on October 13th 2017, a payment I am assuming was for renewal of my Plus 20 plan for the coming year but which is now defunct.
Thanks and best wishes.
Å så deras response:
Hello,
Thank you for reaching out to us about this. In regards to the email you received, we have decided to make an exception for your account. You will be able to stay on your current Plus 20 subscription and will not need to upgrade your account at this time.
As stated in our current Terms of Use, you will continue to have 3rd Party Hosting capabilities until the end of December 2018 or when your next subscription renewal ends in 2019, whichever comes last.
We apologize for the confusion and for any inconvenience this may have caused. Please let us know if you have any additional questions or concerns regarding this.
Sincerely,
Om fler skriver så här och ställer på dem lite, så kanske de ändrar den nya policyn (vem vet)...